The Need for Situational Intelligence

Today’s businesses are faced with a  growing volume of IT, OT (operational) and XT (external) data.  In fact the “smarter” a company gets, the more data that pours in from smart devices, meters and sensors, adding to the flood of spreadsheets, documents and software applications scattered across the company.  Personnel have the impossible task of manually collecting, collating and interpreting data from all these disparate sources.  An inability to understand all this data often results in uninformed decisions or even worse, decision paralysis.  This exposes companies to unnecessary penalties, risks and reductions in service levels.

The Drive Towards Operational Excellence

Situational intelligence is a proven approach to uniting data from across an organization. Correlating, analyzing and visualizing disparate data facilitates faster, more-informed decision making.  Data from enterprise (ERP, CRM, etc.), operational (meters, sensors, etc.) and external (weather, social media, fires, etc.) systems is accessed, analyzed and presented to users to bring attention to, and facilitate an understanding of, a “situation.”

Examples of a situation include:

  • Potential crisis caused by natural or man-made phenomena
  • Failure of an asset under normal operating conditions
  • Shortcomings in a plan to meet projected demand

Situational intelligence provides 360-degree insight into these situations, arming users with the understanding of what, where, when, why and how the situation occurred or might occur in the future.

Visualize. Analyze. Act.


The spatial, temporal and network attributes of assets, resources and events are presented through rich visual interfaces.  These user interfaces provide insight into where and when something happened or might happen, and what impact that event has on other physically or logically connected assets and resources.


Powerful statistical, predictive and anomaly detection analytics methods are applied to the data across spatial, temporal, nodal and other appropriate dimensions.  The results of these analyses drive an understanding of why and how something happened or might happen, complementing a user’s own visual analysis of a situation.


With a 360-degree understanding of what has happened or is about to happen, the actions users need to take, remedy, or prepare for a situation are at their fingertips. Potential follow-on actions might include logging a service ticket, notifying personnel, filing a report, or simply initiating a more detailed analysis.

The visualize/analyze/act framework is well-suited to a range of operating conditions, from real-time operations centers to long-term planning and strategy functions.

Transform your Operations with Situational Intelligence

Companies in a range of industries around the world use situational intelligence to reduce risk, increase safety and asset reliability, improve productivity, ensure regulatory compliance, raise customer satisfaction, lower costs and create new revenue opportunities.  Examples of how these businesses are utilizing situational intelligence to make faster, more-informed decisions include:

  • Anticipate and respond faster to severe storm impacts
  • Accurately match variability of customer demand with available capacity
  • Identify and proactively rectify asset performance issues
  • Optimize asset and network performance
  • Perform root-cause analysis to determine why assets failed
  • Prioritize operational tasks based on financial impacts
  • Proactively inform customers of service delays or failures
  • Improve cross-functional collaboration and communication

Learn how situational intelligence can drive operational excellence in your organization.